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Tuesday, September 18, 2018

The woes of traveling by Hyderabad Metro Rail - Part II

The security system

Modern day dictum requires the use of security system at entrances to crowded and eminent places.
The system is a pain for anyone. Who likes standing at the entrances and be probed, patted, have pockets checked, bags searched…? You learn to grin and put up for the 1-2 times mall visits a month, or 4-5 airport visits a year.
But what when you commute by the metro and are subjected to this kind of checking twice a day? And what if rules keep getting added with the least concern for the commuter? And executed with the least politeness? Being treated with suspicion twice a day is no fun.
When I started using the metro for travel, I was asked to put the backpack which contains, a laptop, an extra pair of shoes I carry every day, a water bottle and my wallet, on the conveyor belt for scanning.
I used to carry my lunch bag in my hand and a slim 7"x 7" sling bag across the front containing change for Rs. 500/- for my daily commute, my office ID card and my cell phone.
All the travelers are asked to put their bags on the conveyor belt and have the luggage scanned. I comply to this.
A few days later, one of the security guards asked me to put my sling bag also on the conveyor belt. Containing just a little cash, a cell phone, the metro card and the house keys, the bag is just too thin to cause any suspicion of a physical threat. A physical examination would have been enough. But the guard insisted I put it on the belt. The cloth bag comes without a zip or a button and I ran the risk of the contents falling out in the transaction. Moreover, exposing my iPhone to the hazard of x-rays twice a day was unacceptable to me. I feared it would cause a damage.
So, now I have another piece of luggage to be added to the backpack...this sling bag.
Third, my lunch-box is made of several tiny plastic boxes containing tiny portions of various items, solid and liquid. Because it is plastic, it tends to topple over when I keep it on the conveyor belt.
The security guards insisted that I put it on the belt too. During the return journey, the empty set of tiffin boxes would be knocked off the conveyor belt and fall to ground because of its lightness. (Was a disaster when I tried carrying a pastry daintily back home one day).
The next item to be added to the backpack in addition to the laptop, shoes, a water bottle, my wallet and the sling bag was now this lunch box.
I start out from home now by holding the cell phone, the house keys and the metro card in my hand. Rest of the things are now stuffed into the back pack, to be placed on the conveyor belt.
The next set of instructions came a few days later. ‘Take out all the water bottles from your bags and hold it in your hand’. Ok. So now, I go to the conveyor belt, wait for a few seconds to take the water bottle out of its slot in the back pack, keep it in my hand along with the house keys, the metro card and the cell phone, enter the cordoned security area for a physical examination by the hand-held device, emerge on to the other side, collect my backpack, re-insert the bottle in the backpack, swipe my metro card at the entrance, run upstairs while balancing the water bottle, the metro card, the cell phone, the house keys and a heavy backpack on the back,  and with no hands left to hold onto the railings of the escalator, I risk my safety.
The new weight of the backpack, now also with an umbrella due to rainy season, is around 6 kgs.
When I start from office, I perch the bag on the table to enable me to push it on to the shoulders. Heaving it across the shoulders otherwise, causes the handles to graze the arms.
Security system at Ameerpet is a nightmare. The conveyor belt there is just a few inches above ground level. And one needs to pause in front of the belt, peel off the back pack, put it on the belt, bend down again on the other side to pick up the heavy backpack and put it back on your shoulders as there is no table or perch to rest your backpack on.
Another very dangerous thing one observes at some of the conveyor belts is that the they keep running and have no perch preceding or following the running belt because of which, if you wear a flowing dress, beware, your dress is likely to be caught. Second, there is no table or perch when the bags emerge on the other side and that’s why a security guard is allotted to collect your bags to prevent them falling off the belt.
The most ironic thing about the security is that as your bag goes through the x-ray machine, sometimes, there is no guard sitting there to watch the contents of your bag. You could put anything inside.
And sometimes the guard is busy doing important things like making calls as your bag is supposed to go through. And you emerge on the other side wondering why your bag hasn’t come through yet. You see that it is still sitting perched at the entrance to the conveyor belt as it is not pushed onto the belt by the guard. So you go back, push your bag through the entrance onto the conveyor belt and breathe in relief as the bag comes through this time.
To add to all these woes twice a day, is the utter lack of empathy and politeness by the security staff.
Why are we commuters subjected to such security system twice a day?
How are they going to manage when the crowds thicken due to extension of routes?

Having a walk-through metal detector plus the hand-held one will give the commuter the freedom to to carry his stuff whichever way he wants to and also save him from the rules which change ever-so-often (about things that can go into or need to be removed from the bags).


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